Our AML and Verification Policy

We hold licence MGA/B2C/892/2024 from the Malta Gaming Authority, and that licence binds us to strict anti-money-laundering (AML) and Know Your Customer (KYC) obligations. This page explains, in plain terms, what we check, when we check it and what we ask of you.

Our AML Commitment

Money laundering and terrorist financing are criminal offences, and we treat the prevention of both as a core operating duty rather than a box-ticking exercise. Our compliance framework is built on the Malta Gaming Authority's Anti-Money Laundering and Countering the Financing of Terrorism Regulations, and it is reviewed annually by our Money Laundering Reporting Officer (MLRO) and their team.

Every account opened on hiddenjack.uk.com is risk-assessed. Where a transaction pattern, jurisdiction or account behaviour raises a concern, we investigate it. In serious cases we are legally obliged to file a report with the Malta Financial Intelligence Analysis Unit, and we may not tell you when such a report has been made.

When We Verify You

Verification is not a single event. We run identity checks at registration, payment checks at your first deposit or withdrawal, and enhanced checks at defined thresholds or whenever risk indicators appear.

At registration: we confirm your name, date of birth and address against electronic databases, and check that you are 18 or over and not resident in a restricted country (USA, France, Spain, Italy, Netherlands, Belgium, Turkey).
At your first withdrawal: we verify your identity in full with photo ID and proof of address.
Payment method ownership: the card, e-wallet or bank account you withdraw to must be in your own name.
Thresholds: enhanced due diligence applies where deposits, withdrawals or net losses reach levels set in our internal risk policy, or where a single transaction appears inconsistent with your profile.

Documents We Need From You

To complete standard verification we ask for three things, and nothing more unless a specific risk requires it.

Photo ID: passport, driving licence or national identity card, valid and showing all four corners.
Proof of address: a utility bill, bank statement or official letter dated within the last three months, showing your name and address.
Proof of payment method: a photo of the card (first six and last four digits, middle numbers and CVV covered), a bank statement, or a screenshot of your e-wallet account showing your name.

How Verification Works Step by Step

Most verifications finish within 24 to 48 hours of receiving clear documents. You upload everything through the secure document area of your account, so nothing is sent by email.

Open your account and go to the verification section.
Photograph or scan each document; all edges, text and dates of birth must be readable, with no glare or cropping.
Upload the files; JPG, PNG and PDF formats up to 10 MB each are accepted.
Our compliance team reviews them within 24 to 48 hours.
You receive an email the moment your status changes; if a document fails, we tell you exactly why and what to resend.

How we protect your documents

Your files are transmitted over TLS encryption and stored on servers with restricted access. Only vetted compliance staff can view verification documents, access is logged, and we never share your identity data with third parties except where the law or our MGA licence requires it.

When We Ask for Source of Funds

For the great majority of players, standard documents are enough. If your deposits are large, unusually frequent for your profile, or funded in a way that raises a question, we may ask where the money comes from. This is not an accusation; it is a legal requirement designed to keep licensed gambling free of criminal money.

Acceptable evidence includes payslips, employment contracts, tax returns, audited company accounts, dividend statements or a sale contract for property. We handle this information in confidence, and we only ask for the minimum needed to close the question. Until we receive it, withdrawals connected to the queried funds stay on hold.

How We Monitor Transactions

Our systems screen every deposit and withdrawal, 24 hours a day, against risk rules covering structuring (many small deposits placed to avoid thresholds), rapid deposit-to-withdrawal cycling, third-party funding and patterns typical of stolen-card use.

Withdrawals must return to the same method used for the deposit wherever technically possible.
The minimum deposit and minimum withdrawal are each £10; the maximum withdrawal is £5,000 per day.
E-wallet withdrawals are processed within 0 to 24 hours; cards and bank transfer take 1 to 3 business days.
We charge no fees on deposits or withdrawals.
Cards, e-wallets and bank accounts must be registered in your own name; third-party payments are rejected and returned.

If Verification Fails or Stalls

When a document is unclear, we contact you and give you the chance to provide a better copy. If you do not respond, or cannot evidence that you are who you claim to be, we escalate.

Withdrawals are suspended while verification is outstanding; you may continue to play with funds already deposited.
Accounts with forged or manipulated documents are closed immediately and reported to the authorities.
Funds connected to failed verification are returned to their source where legally possible.
Repeated refusal to verify may result in permanent closure under our licence conditions.

How Long We Keep Your Files

Under MGA rules we must retain verification records, transaction logs and AML evidence for five years after your account closes. After that period the data is securely deleted unless the law says otherwise, or an investigation requires us to hold it longer. You may request a copy of the personal data we hold about you at any time by writing to [email protected]; our support team is available 24/7 via live chat or email.

Frequently asked questions

How long does verification take at Hiddenjack Casino?

We review documents within 24 to 48 hours of receiving them. You will get an email as soon as your status changes.

Why must I verify my payment method?

It confirms the card or e-wallet belongs to you and blocks third-party funding, a key anti-money-laundering control under our MGA licence.

Can I withdraw while verification is pending?

No. Withdrawals stay on hold until your documents are approved, and funds must return to the same method you deposited with wherever possible.

What happens if my documents are rejected?

We tell you the reason and let you upload corrected copies. If you never complete verification, your account may be closed and related funds returned to their source.

Do you store my ID securely?

Yes. Documents are encrypted in transit, stored on access-restricted servers, retained for five years after account closure, then securely deleted.