Hiddenjack Casino Terms and Conditions

These terms form the contract between you and Hiddenjack Casino. We publish them in plain English so that nothing in your relationship with us rests on small print you never read. By creating an account or playing on our platform, you accept every clause below.

Accepting These Terms

These terms form a binding agreement between you and us. They take effect the moment you create an account, log in or place a bet on our platform, whichever comes first. We keep the full text on this page, and it is your responsibility to read it before you play.

If any clause conflicts with the specific rules of a promotion, the promotion rules prevail for that promotion only. If you do not accept a clause, do not register, and stop using the platform if you already hold an account.

1. The terms govern every aspect of your relationship with us, including registration, deposits, bets, bonuses and withdrawals.
2. By ticking the acceptance box at registration you confirm that you have read, understood and agreed to every clause.
3. Continued use of the platform after an amendment takes effect counts as acceptance of the amended terms.

Who Can Register With Us

Registration is open only to persons aged 18 or over, or the legal gambling age in their jurisdiction where that is higher. We verify age and identity during the KYC process, and we may request documents again at any point if we have doubts about an account.

You must be resident in a jurisdiction where online gambling is legal. We do not accept players resident in the United States, France, Spain, Italy, the Netherlands, Belgium or Turkey, and we block access from those territories.

1. One account per person, household, address, payment method and IP address. Duplicates are closed on detection.
2. All details you give at registration must be accurate and current; false information gives us the right to suspend or close the account.
3. You may not register on behalf of another person or permit anyone else to use your account.
4. You are responsible for keeping your login credentials secret.

How Payments Are Processed

Deposits

You may fund your account with Visa Debit, Mastercard Debit, Trustly, Paysafecard, Apple Pay, Google Pay, Skrill, Neteller, MiFinity or Jeton. The minimum and maximum amounts per method appear at the cashier before you confirm a transaction, and funds must come from a source held in your own name.

Withdrawals and Verification

We process withdrawals to the same method you used to deposit wherever that method supports payouts; otherwise we pay by bank transfer. Withdrawals pass a verification gate: we release funds only after your KYC checks are complete. Before your first withdrawal we verify a photo ID, a proof of address and your payment method, and we aim to finish these checks within 24 to 48 hours. E-wallet withdrawals are usually cleared within 24 hours, while cards and bank transfers take one to three business days.

An account with no login or transaction for twelve consecutive months is dormant. We contact you before taking action, and we may apply a reasonable administration charge or close the account and return the remaining balance to your last verified payment method.

Bonus and Promotion Rules

General Bonus Rules

Every bonus we credit carries wagering requirements that you must complete before bonus funds or related winnings become withdrawable. The wagering multiplier, the contributing games and the expiry window are stated in the rules of each promotion, and those rules form part of these terms.

We may cancel a bonus and void related winnings if the promotion rules are breached. Where a bonus is voided, the original deposit returns to your real money balance.

1. A maximum bet applies while a bonus is active; the cap is stated in each promotion's rules and breaching it voids the bonus.
2. Certain games are excluded from bonus play or contribute to wagering at a reduced rate, as listed per promotion.
3. You may hold one active bonus at a time, and promotional codes are single use.
4. Bonuses expire after the period stated in the promotion rules; unused bonus funds and winnings are removed at expiry.
5. Betting patterns designed to extract bonus value, including hedging and low-risk wagering on even-money outcomes, count as misuse.

Prohibited Conduct on Our Platform

What We Do Not Permit

Fair play protects every honest player, so we enforce the rules below without exception.

Where we establish prohibited conduct, we void the relevant bets, cancel any active bonus, confiscate related winnings and may close the account. In serious cases we also report the matter to the licensing authority and to payment providers.

1. Chargebacks, reversed withdrawals and any deliberate misuse of payment instruments.
2. Multiple accounts held by one person, directly or through relatives and associates.
3. Bonus abuse, including systematic exploitation of promotions across accounts.
4. Collusion with other players to manipulate game outcomes or leaderboard results.
5. Bots, scripts, macro tools or any other automated play.
6. VPNs, proxies or similar tools used to disguise your true location or bypass a block.
7. Exploitation of software errors or interrupted game rounds instead of reporting them.

Your Right to Self Exclude

Limits and Exclusion

Gambling must stay a paid entertainment, never a source of harm. You may set deposit limits, loss limits and session reminders in your account settings at any time, take a short time-out, or self-exclude for a longer period through GAMSTOP. Reductions to limits apply immediately; increases take effect only after a cooling-off period.

We train our support staff to notice signs of harm and to offer help without waiting to be asked. Once you self-exclude, we close your account, stop all marketing and enforce the exclusion for its full duration. Free, confidential support is available from GamCare, BeGambleAware and GAMSTOP.

Account Closure and Complaints

Closing Your Account

You may close your account at any time through account settings or by contacting support, and we ask you to withdraw your balance first. We may also close an account for breach of these terms, with written notice where practical.

Raise complaints with our support team via live chat, available 24/7, or by email to [email protected]. We acknowledge complaints promptly and give a substantive reply once the review is complete. If you remain unsatisfied after our final response, you may escalate the matter to the Malta Gaming Authority. Your use of the platform is governed by the law applicable under our licence.

How We Update These Terms

We may amend these terms at any time. We publish the current version on this page and give notice of material changes by email or an in-platform message before they take effect. If you keep using the platform after the effective date, you accept the amended terms.

Check this page regularly, because the version in force is the one published here as at 2026. If you decline an amendment, close your account before the effective date and withdraw your balance.

Frequently asked questions

At what age may I register?

Only persons aged 18 or over, or a higher legal minimum where they live, may hold an account with us. Age is checked during KYC verification.

Can I hold two accounts?

No. We permit one account per person, household, address, payment method and IP address, and we close duplicates on detection.

How do I self-exclude?

Contact our support team or register with GAMSTOP. We then close your account, stop all marketing and enforce the exclusion for its full duration.

What happens if I breach the bonus rules?

We cancel the bonus, void related winnings and may close the account in serious or repeated cases.